Frequently Asked Questions
souqeasylife.com is an easy and secure e-commerce marketplace platform (website) connecting the sellers to reach their buyers or customers enabling them to purchase products at convenience. We focus on bringing brands closer to you. All sellers get an opportunity to list their products on a dedicated link as an online-line store. The buyers can view by store or category as per their ease. Each product, service, getaway or offer is featured on souqeasylife.com for certain time duration or until stocks last. Special promotional mail-marketing communication is sent out the subscriber database so they can avail the produce or service as per their convenience. All purchases need to be made online only on souqeasylife.com using Debit and Credit cards. Seller terms and conditions will be mentioned on the product or service page.
Absolutely not! Membership is free.
On the top of the page – souqeasylife.com, fill in your e-mail address or by subscribing as a member.
Simply click the "add to cart", you will be taken to order page to confirm your order and payment. Once payment is confirmed via Credit / Debit or Internet Card the buyer will receive the invoice and order id for a product based purchase & invoice and voucher for a service based purchase on the buyers registered email id on souqeasylife.com. Alternatively the buyer can also access their purchases from ‘My Account’ area after sign in. The purchases on souqeasylife.com can be made in the following manner: - Credit Card issued by your bank in Oman or any international bank. - Debit Card issued in Oman - Internet Cards: contact your bank located in Muscat to provide you with an Internet Card. If you do not have the above, simply call us on +968 99599644 to find out how you can purchase store credit for cash.
After payment is confirmed, your voucher will appear in your registered email account as well as 'My Account – under My Vouchers' area on souqeasylife.com. Check your account and print the voucher during or after the deal completes. If you have paid and haven't received your voucher, please check the spam or junk mail folder.
You may print or show a mobile saved version to the merchant at the time of redemption.
Sign-in your souqeasylife.com account and check in MY ACCOUNT - click on My Vouchers. If you still have not received it, please contact us on [email protected] and we will help you solve the problem.
Merchant's place of business will be present in the voucher. Specific redemption instructions with validity terms & conditions will be listed.
As per the period stated on the product or service page.
Of course. During your purchase – simply click Buy as a gift and complete the purchase process. After the purchase the voucher will be automatically sent to your friend's personal e-mail address.
Refunds will not be given, however if something major has let you down, we’ll do all we can by understanding and thereby validating the situation by liaising with the merchant. If a refund is the only option, Souqeasylife will refund the net value as store credit.
We guarantee a quick response on our chat channel or even mail us on [email protected]. If you want to talk to someone in person, call on +968 99599644 and we will assist you.
Yes. As your purchasing card details will be transmitted by SSL directly to a secure electronic valet. At no time your Credit Card / Debit Card information is stored on our servers. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Please note that souqeasylife will never send you an unsolicited email that asks you to provide sensitive personal information like your national ID, bank account number, credit card information, and ID questions like your mother's maiden name or your password. If you receive a suspicious email please report it immediately.
When you shop on Souqeasylife, we want to help you easily find items you'll want to purchase. You can search by store, by category or simply by typing what you wish to purchase. All matching results will pop accordingly. Only items listed by the stores are available for purchase on souqeasylife.com For any additional questions please mail [email protected] and our customer representatives will get back to you within 48hours.